I’m Marc Hébert (pronounced like “Eh Bare”).

I’ve spent more than a decade as an anthropologist (PhD) and technologist working with others to research and design better experiences across digital and non-digital products and services. I’m currently applying these experiences in the U.S. Consumer Financial Protection Bureau.

I can help you in three areas:

1. Research: Formative to evaluative; discovery to usability testing, and those in between spaces like, “What is the problem we need to solve? Do our stakeholders feel the same about the problem? What data do we/they have and need about this problem? How might values, culture and power shape the thinking about this problem and interpretation of data?”

2. Service Design: Apply current or new research about a problem; develop incremental, testable and measurable improvements across digital or non-digital experiences. Use insights in a more equitable/values-centered way. Adapt or create templates and tools to sustain the change. Be reflective, transparent and iterative from developing the strategy through implementation.

3. Facilitation & Coaching: Seeking help with gathering people together to understand a problem or evolve a conversation? Feeling a project is going off the rails and needs to be aligned? Wanting to center equity or other shared values within a project or organization? Wondering how to build on our collaboration to sustain and scale your next steps?

Worked in:

Seal of the City and County of San Francisco
U.S. Department of Justice logo
U.S. Department of Agriculture Logo
Code for America Logo

Shared with:

Logo for New Zealand Department of Internal Affairs. In the Māori language, te reo, it is called Te Tari Taiwhenua.
United Arab Emirates Government Experience Program Logo
Logo for Dunedin City Council, New Zealand. In the Māori language, te reo, it is called kaunihera a-rohe o Ōtepoti
Durham Region Canada Logo
County of Almeda California Seal
Seal of Santa Cruz County, California
International Design in Government Conference Logo
Service Design in Government Conference Logo

Learned from:

Harvard Kennedy School of Government, Executive Education
Four purple hands holding each other's wrists into a square. The text reads: We all count - project for equity in data science
University of South Florida Logo
National Science Foundation Logo
Logo for American University, Washington, DC
University of Florida Logo