I’m Marc Hébert (pronounced like “Eh Bare”).

I’ve spent more than a decade as an anthropologist (PhD) and technologist working with others to research and design better experiences across digital and non-digital products and services. I’m currently applying these experiences in the Consumer Financial Protection Bureau to examine companies for regulatory compliance as it relates to their use of technology .

I can help you in three areas:

1. Research: Formative to evaluative; discovery to usability testing, and those in between spaces like, “What is the problem we need to solve? Do our stakeholders feel the same about the problem? What data do we/they have and need about this problem? How might values, culture and power shape the thinking about this problem and interpretation of data?”

2. Service Design: Apply current or new research about a problem; develop incremental, testable and measurable improvements across digital or non-digital experiences. Use insights in a more equitable/values-centered way. Adapt or create templates and tools to sustain the change. Be reflective, transparent and iterative from developing the strategy through implementation.

3. Facilitation & Coaching: Seeking help with gathering people together to understand a problem or evolve a conversation? Feeling a project is going off the rails and needs to be aligned? Wanting to center equity or other shared values within a project or organization? Wondering how to build on our collaboration to sustain and scale your next steps?

Worked in:

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