I’m a researcher, service designer and civic technologist, solving complex challenges with others. Here is some of my work.
Standing up a data experience practice with data scientists and engineers
Building better dashboards for frontline teams, supervisors and managers of social safety net services
Helping people more easily access money to pay for food
Reuniting families separated by the protective services system
Transitioning organizational cultures and technical systems
Advancing digital services, design and modern product development in government
Supporting families to access quality, subsidized childcare
Scaling service design across a dozen public programs; staffed by 1,000+ employees, serving 150,000+ people
Assisting a division of 20+ people that serves older adults to manage frequent policy and procedural changes
Improving the onboarding experiences of hundreds of families receiving social safety net services
Writing
21 Oct 2022 | Scoping studies
16 Aug 2022 | Data ethnography is good data science
01 Jun 2022 | An introduction to the data experience diagnostic
20 Dec 2021 | An anthropology of civic design
Acknowledgment s
I respectfully acknowledge the Ramaytush Ohlone People, who have stewarded the land throughout the generations where this digital site was physically created. (What’s this? )